Security
Strategy
for 95% Users
Security
Strategy
for 95% Users
Embedded Files
Strategy
for 95% Users
I simplified a fragmented login process for 95% of our users and restored team momentum through visual synthesis and strategic alignment.
I simplified a fragmented login process for 95% of our users and restored team momentum through visual synthesis and strategic alignment.
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How I modernized SugarCRM login process by introducing the biometric authentication.
And how I led the technical discovery and systems design to resolve a year-long roadblock within the Sugar ecosystem.
PROBLEM STATEMENT
95%
Users Affected95%
Friction Login
Process for B2B Users
Friction Login
Process for B2B Users
The Sugar-Ecosystem’s authentication process was highly fragmented, causing significant friction and time loss for users across products.
8
People Blocked8
A Year of
Stalled Innovation
A Year of
Stalled Innovation
Before I joined, the PM and Engineering teams had struggled for over a year to find a viable path forward; as a result, momentum had stalled and the team felt blocked.
MY ROLE
95%
Users Affected95%
Technical
Research
Technical
Research
I led a deep technical discovery and cross-functional design initiative to integrate Passkeys into the Sugar ecosystem.
100%
Ownership 100%
Service
Design
Service
Design
Mapped the structural implications of the Sugar Ecosystem to create a unified integration strategy.
6h - 8 people
PM/UX/ENG Workshops6h - 8 people
Cross -
Collaboration
Cross -
Collaboration
I initiated collaborative workshops to bridge the gap between technical constraints, user needs and to provide the clarity needed to unblock the project
100%
Ownership100%
System
Redesign
System
Redesign
Established a proactive framework for framing Passkey integration within a complex, multi-product environment.
Discovery
Discovery
We realized that the real design challenge wasn't the login button, but setting up all products in Sugar's Ecosystem under one umbrella - passkey.
We realized that the real design challenge wasn't the login button, but setting up all products in Sugar's Ecosystem under one umbrella - passkey.
Technical
Research
Technical
Research
I conducted a deep dive into the FIDO2/WebAuthn standards to understand how public-key cryptography could replace traditional passwords.
I conducted a deep dive into the FIDO2/WebAuthn standards to understand how public-key cryptography could replace traditional passwords.
Ecosystem
Mapping
Ecosystem
Mapping
I identified how Passkeys would impact various touchpoints, from initial onboarding and device registration to cross-device synchronization and account recovery.
I identified how Passkeys would impact various touchpoints, from initial onboarding and device registration to cross-device synchronization and account recovery.
Engineering
the Ecosystem
Engineering
the Ecosystem
Our primary objective was to architect a frictionless authentication experience that sits natively within the Sugar Ecosystem, eliminating login hurdles while maintaining enterprise-grade security.
Our primary objective was to architect a frictionless authentication experience that sits natively within the Sugar Ecosystem, eliminating login hurdles while maintaining enterprise-grade security.
FigJam flows used to facilitate a shared vision between PM and Engineering on frictionless authentication.
Defining the Flows
Defining the Flows
1.
1.
Onboarding & Creation
Onboarding & Creation
A simplified "Create a Passkey" flow that allows users to register their current device in seconds.
2.
2.
Multi-Device Management
Multi-Device Management
An administrative UI for users to view, rename, or revoke access for specific devices (e.g., "My iPhone," "Work Laptop").
3.
3.
Design
Conditional UI
Design
Conditional UI
Integrating passkey directly into existing login fields to provide a "one-tap" entry point.
Impact &
Strategic Value
Impact &
Strategic Value
95%
Sugar Users Affected 95%
Business
Impact
Business
Impact
I reframed security from a 'technical requirement' to a competitive business advantage.
100%
Ownership100%
Technical
Readiness
Technical
Readiness
I delivered a fully vetted technical specification and a library of verified design patterns.
100%
Redesign 100%
Modernizig the
Foundation
Modernizig the
Foundation
This work did more than solve a login issue—it established the UI and logic standards for all future biometric and password-less initiatives within the company.
100%
Team Impact100%
Restoring
Momentum
Restoring
Momentum
By using visual synthesis to simplify the 'unsolvable' ecosystem complexity, I replaced team confusion with strategic clarity.
LESSON LEARNED
Design leadership is
often about managing momentum
Design leadership is
often about managing momentum
This project reinforced that a Lead Product Designer’s value extends far beyond immediate implementation.
This project reinforced that a Lead Product Designer’s value extends far beyond immediate implementation.
By moving from team frustration to a state of technical readiness, I realized that design leadership is often about managing momentum rather than offering final solution.
By moving from team frustration to a state of technical readiness, I realized that design leadership is often about managing momentum rather than offering final solution.
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